{"id":4984,"date":"2025-12-12T16:20:57","date_gmt":"2025-12-12T10:50:57","guid":{"rendered":"https:\/\/www.navohosting.com\/blog\/?p=4984"},"modified":"2025-12-12T16:46:55","modified_gmt":"2025-12-12T11:16:55","slug":"troubleshoot-google-workspace-admin-console-sign-in-error-messages","status":"publish","type":"post","link":"https:\/\/www.navohosting.com\/blog\/troubleshoot-google-workspace-admin-console-sign-in-error-messages\/","title":{"rendered":"How to Troubleshoot Admin console sign-in Error?"},"content":{"rendered":"<h3><strong>How to Troubleshoot Admin console sign-in Error?<\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\"><strong>Troubleshoot Admin console sign-in Error messages:<\/strong> Google Workspace is a business suite used in the office environment. It can improve office collaboration and productivity. The Administrator of the Google Workspace account can use the Admin console to manage all the services. Use the admin console to add or remove users, manage billing, set up mobile devices, and many other services. Log in to the admin console using admin.google.com. If you have any issues while logging in to the Google Admin console, follow the steps below to overcome them.<\/span><\/p>\n<h3><strong><span data-preserver-spaces=\"true\">Error messages while signing in to the account<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\">An error is displayed while trying to log in to the Google Workspace account.<\/span><\/p>\n<ol>\n<li><strong><em>&#8220;admin.google.com is for Google Workspace accounts only. Regular Gmail accounts cannot be used to sign in to admin.google.com&#8221;.\u00a0<\/em><\/strong><\/li>\n<\/ol>\n<p><span data-preserver-spaces=\"true\">While you are trying to sign in to the admin console, the above error is displayed.<\/span><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-5001 size-full\" src=\"https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/error1.png\" alt=\"Admin console\" width=\"897\" height=\"464\" srcset=\"https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/error1.png 897w, https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/error1-300x155.png 300w, https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/error1-768x397.png 768w\" sizes=\"(max-width: 897px) 100vw, 897px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span data-preserver-spaces=\"true\">There are two possibilities for the error<\/span><\/p>\n<ol>\n<li><span data-preserver-spaces=\"true\">You are trying to sign in with your <a href=\"https:\/\/mail.google.com\/\" target=\"_blank\" rel=\"noopener\">personal gmail account<\/a>.\u00a0\u00a0<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">You are trying to sign in with an account that is not a managed Google account.<\/span><\/li>\n<\/ol>\n<p><span data-preserver-spaces=\"true\">\u00a0<\/span><\/p>\n<p><strong><span data-preserver-spaces=\"true\">Solution<\/span><\/strong><\/p>\n<p><span data-preserver-spaces=\"true\">Use an admin address associated with your managed Google Account, such as Google Workspace or Cloud Identity.<\/span><\/p>\n<h3><span data-preserver-spaces=\"true\">Option 1: Sign in with an Incognito window<\/span><\/h3>\n<p><span data-preserver-spaces=\"true\">If you are using a personal Gmail account on the same computer as your managed Google Account, open an Incognito window to sign in to your Google Admin console:<\/span><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Open the Chrome browser window.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-4988 size-full\" src=\"https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/console.png\" alt=\"Admin console : open incognito window\" width=\"1907\" height=\"1095\" srcset=\"https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/console.png 1907w, https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/console-300x172.png 300w, https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/console-1024x588.png 1024w, https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/console-768x441.png 768w, https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/console-1536x882.png 1536w\" sizes=\"(max-width: 1907px) 100vw, 1907px\" \/><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Click more.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\"><span data-preserver-spaces=\"true\">Hit the new incognito window<\/span><\/span><span data-preserver-spaces=\"true\"><span data-preserver-spaces=\"true\"><br \/>\n<\/span><\/span><span data-preserver-spaces=\"true\"><span data-preserver-spaces=\"true\"><br \/>\n<\/span><\/span><span data-preserver-spaces=\"true\"><span data-preserver-spaces=\"true\"><br \/>\n<\/span><\/span><img decoding=\"async\" class=\"aligncenter wp-image-4990 size-full\" src=\"https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/09-20.jpg\" alt=\"Admin console Select New Incognito Window.\" width=\"1920\" height=\"1044\" srcset=\"https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/09-20.jpg 1920w, https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/09-20-300x163.jpg 300w, https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/09-20-1024x557.jpg 1024w, https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/09-20-768x418.jpg 768w, https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/09-20-1536x835.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\"><span data-preserver-spaces=\"true\">Select New Incognito Window.<\/span><\/span><\/li>\n<li><span data-preserver-spaces=\"true\"><span data-preserver-spaces=\"true\"><span data-preserver-spaces=\"true\">Open the incognito window.<\/span><\/span><\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-4989 size-full aligncenter\" src=\"https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/01-100.jpg\" alt=\"\" width=\"1920\" height=\"1104\" srcset=\"https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/01-100.jpg 1920w, https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/01-100-300x173.jpg 300w, https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/01-100-1024x589.jpg 1024w, https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/01-100-768x442.jpg 768w, https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/01-100-1536x883.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Enter the address admin.google.com in the address field.<br \/>\n<\/span><\/li>\n<li><span data-preserver-spaces=\"true\"><span data-preserver-spaces=\"true\">Press the Enter button.<\/span><\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4991 size-full\" src=\"https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/02-2023-11-20T160449.751.jpg\" alt=\"login to admin console\" width=\"1920\" height=\"1098\" srcset=\"https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/02-2023-11-20T160449.751.jpg 1920w, https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/02-2023-11-20T160449.751-300x172.jpg 300w, https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/02-2023-11-20T160449.751-1024x586.jpg 1024w, https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/02-2023-11-20T160449.751-768x439.jpg 768w, https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/02-2023-11-20T160449.751-1536x878.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">The Google sign-in page opens.<br \/>\n<\/span><\/li>\n<li>Enter your admin email address.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4992 size-full\" src=\"https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/03-93.jpg\" alt=\"enter admin email address\" width=\"1920\" height=\"1083\" srcset=\"https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/03-93.jpg 1920w, https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/03-93-300x169.jpg 300w, https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/03-93-1024x578.jpg 1024w, https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/03-93-768x433.jpg 768w, https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/03-93-1536x866.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Click the next button.<\/li>\n<li>Enter your admin password.<\/li>\n<li>Sign in to your admin console account.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4993 size-full\" src=\"https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/05-61.jpg\" alt=\"enter password\" width=\"1920\" height=\"1155\" srcset=\"https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/05-61.jpg 1920w, https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/05-61-300x180.jpg 300w, https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/05-61-1024x616.jpg 1024w, https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/05-61-768x462.jpg 768w, https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/05-61-1536x924.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<h3><strong><span data-preserver-spaces=\"true\"><br \/>\nOption 2: Switch the Accounts<\/span><\/strong><\/h3>\n<p><strong><span data-preserver-spaces=\"true\">To switch accounts:<\/span><\/strong><\/p>\n<p><span data-preserver-spaces=\"true\">Click Add account.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Sign in using your admin email address (doesn\u2019t end in @gmail.com) and password.<\/span><\/p>\n<ol>\n<li><strong><em>&#8220;You&#8217;ve reached a login page for a domain that isn&#8217;t using Google Workspace.&#8221;<\/em><\/strong><\/li>\n<\/ol>\n<p><em><span data-preserver-spaces=\"true\">\u00a0<\/span><\/em><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-4996 size-large aligncenter\" src=\"https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/08-32-1024x584.jpg\" alt=\"\" width=\"800\" height=\"456\" srcset=\"https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/08-32-1024x584.jpg 1024w, https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/08-32-300x171.jpg 300w, https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/08-32-768x438.jpg 768w, https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/08-32-1536x876.jpg 1536w, https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/08-32.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p><span data-preserver-spaces=\"true\">If this error is displayed when signing in to your Admin console, the Google Workspace account has been deactivated or deleted.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">You can&#8217;t recover any data from a deleted account. But you can sign up your domain for the Google service again<\/span><\/p>\n<p><strong><span data-preserver-spaces=\"true\">Solution:<\/span><\/strong><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Wait 24 hours from the time your account was deleted.<\/span><\/li>\n<\/ul>\n<p><span data-preserver-spaces=\"true\">For Google Workspace, go to workspace.google.com to sign up again.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u00a0<\/span><\/p>\n<h3><strong><em>\u00a0 \u00a03. &#8220;Couldn\u2019t find your Google Account&#8221;\u00a0<\/em><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\">\u00a0If the Google Workspace or Cloud Identity account does not exist or isn&#8217;t available, the above message is displayed.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4999 size-full\" src=\"https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/07-40-1.jpg\" alt=\"\" width=\"1920\" height=\"1095\" srcset=\"https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/07-40-1.jpg 1920w, https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/07-40-1-300x171.jpg 300w, https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/07-40-1-1024x584.jpg 1024w, https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/07-40-1-768x438.jpg 768w, https:\/\/www.navohosting.com\/blog\/wp-content\/uploads\/2023\/11\/07-40-1-1536x876.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<p><strong><span data-preserver-spaces=\"true\"><br \/>\nSolution:\u00a0<\/span><\/strong><\/p>\n<h3><strong><span data-preserver-spaces=\"true\">Step 1: Check any text that you entered<\/span><\/strong><\/h3>\n<ul>\n<li><span data-preserver-spaces=\"true\">Ensure you enter your username and password correctly when you try to sign in.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">If you navigated to the Admin console directly using the URL www.google.com\/a\/example, make sure you spelled your domain name correctly in the address bar.<\/span><\/li>\n<\/ul>\n<h3><strong><span data-preserver-spaces=\"true\">Step 2: Sign in with a different domain<\/span><\/strong><\/h3>\n<ul>\n<li><span data-preserver-spaces=\"true\">If you never added additional domains to your Google Workspace account, skip this step.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">If you cannot sign in to the Admin console with an address that belongs to a domain alias, as you@example.com.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">A domain alias is a domain name added to your account as an alternate address.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Instead, you sign in with a username that belongs to the domain used to create your account.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>To find more<\/p>\n<p style=\"text-align: center;\"><strong><a href=\"https:\/\/www.navohosting.com\/blog\/security-investigation-tool-in-google-workspace\/\">Steps to use the Security Investigation Tool in Google Workspace<\/a>\u00a0<\/strong><\/p>\n<p style=\"text-align: center;\"><strong><a class=\"row-title\" href=\"https:\/\/www.navohosting.com\/blog\/wp-admin\/post.php?post=5296&amp;action=edit&amp;classic-editor\" aria-label=\"\u201cHow to Change User Profile Details in Admin Console?\u201d (Edit)\">How to Change User Profile Details in Admin Console?<\/a><\/strong><\/p>\n<p><strong>Our Services<\/strong><\/p>\n<p>Navo Hosting is one of the best google workspace service provider in India. We are also offer webhosting services to our clients.<\/p>\n<p><strong>Email Services<\/strong><\/p>\n<ul>\n<li><strong><a href=\"https:\/\/www.navohosting.com\/google-workspace-reseller\">Google Workspace<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/www.navohosting.com\/email-hosting-solutions\">Microsoft365<\/a><\/strong><\/li>\n<\/ul>\n<p><strong>Web Hosting<\/strong><\/p>\n<ul>\n<li><strong><a href=\"https:\/\/www.navohosting.com\/cloud-vps-server-hosting\">Cloud VPS Hosting<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/www.navohosting.com\/dedicated-server-hosting\">Dedicated Servers<\/a><\/strong><\/li>\n<li><a href=\"https:\/\/www.navohosting.com\/linux-shared-web-hosting\"><strong>Shared Hosting<\/strong><\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>To<a href=\"https:\/\/www.navohosting.com\/blog\/google-workspace\/\"> know more about our services, check here<\/a>.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to Troubleshoot Admin console sign-in Error? Troubleshoot Admin console sign-in Error messages: Google Workspace is a business suite used in the office environment. It can improve office collaboration and productivity. The Administrator of the Google Workspace account can use the Admin console to manage all the services. Use the admin console to add or [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":4985,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11,190],"tags":[168,39,205],"class_list":["post-4984","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-g-suite","category-troubleshooting","tag-admin-console","tag-google-workspace","tag-troubleshooting"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.navohosting.com\/blog\/wp-json\/wp\/v2\/posts\/4984","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.navohosting.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.navohosting.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.navohosting.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.navohosting.com\/blog\/wp-json\/wp\/v2\/comments?post=4984"}],"version-history":[{"count":6,"href":"https:\/\/www.navohosting.com\/blog\/wp-json\/wp\/v2\/posts\/4984\/revisions"}],"predecessor-version":[{"id":13430,"href":"https:\/\/www.navohosting.com\/blog\/wp-json\/wp\/v2\/posts\/4984\/revisions\/13430"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.navohosting.com\/blog\/wp-json\/wp\/v2\/media\/4985"}],"wp:attachment":[{"href":"https:\/\/www.navohosting.com\/blog\/wp-json\/wp\/v2\/media?parent=4984"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.navohosting.com\/blog\/wp-json\/wp\/v2\/categories?post=4984"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.navohosting.com\/blog\/wp-json\/wp\/v2\/tags?post=4984"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}